![]() ![]() Gain guaranteed visibility into specific appointment details by enforcing the collection of before/after photos, job notes, estimates, invoices, job authorizations, customer signatures, and other key aspects of the ideal service experience.ĭispatch customers like Jun Okada, Manager of Locksmith Operations at KeyMe, are already seeing results.Collect valuable service intelligence data by prompting for the right data collection at the right times throughout the end-to-end service experience. ![]() Provide a consistent experience for pros and customers by customizing the Dispatch mobile app to require process and feature compliance."Mobile Workflows is just the latest feature we have released to help brands provide more consistent experiences for their pros and their customers, ensuring each job is done to their standards and with complete visibility".ĭispatch Mobile Workflows help service brands: "One of the primary challenges of working with independent contractors or franchise locations is understanding the specifics of what is going on in your customers' homes, and feeling like you aren't in control of that service experience" says Sam Robinson, Senior Director of Product at Dispatch. The new Mobile Workflows feature was launched to address the unique challenges faced by home service brands across industries - allowing them to dictate what aspects of the Dispatch mobile app their pros must adhere to, and what data they are required to collect. The Dispatch platform was built from the ground up with these challenges in mind, providing tools to better understand the experience independent pros or franchise locations are delivering to customers, and enabling data-driven decisioning to improve decentralized service operations. For franchisors, ensuring that each location is delivering a consistent experience internally and externally has always been a challenge. More and more service brands are relying on independent service providers to accommodate record-high job volume, either augmenting or replacing their dedicated workforce. Dispatch Logo (PRNewsfoto/Dispatch) (PRNewswire) ![]()
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